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At Mosaic Lending we understand that our strategic partners; realtors, builders, CPA's, Certified Financial Planners as well as Insurance professionals, are a large part of our continued success. We make a corporate-wide commitment through training of all staff to ensure your success with the following guidelines: Service: We have found that rather than trying to be all things to all people, we prefer to train experts. We have those who focus on credit challenged, others that focus on first time home buyers and a group that are groomed for the time challenged, high end client, that requires a particular level of pampering. Any given loan officer may work with any type of borrower but is strongly encouraged to work behind the scenes with an expert in the appropriate area. Because we have this much breadth, you can count on deals being completed with us that are not possible with others. We want to be your one stop shopping for mortgage loans. Marketing: We help grow your business...We provide verbal cross referrals to those in need of your services, list you on our website as a cross referral, and include your name on our mailings to your prior clients of which there are a minimum of 6 per year. We also partner with you to present seminars to educate your clients on the following subjects: "How the loan process differs for investment properties", "what to expect as a first time home buyer", "How can your home be your best tool for investment strategies". We look forward to working with you to customize our presentations to meet your needs. Responsiveness: We are committed to replying to your emails or calls within 4 business hours. We understand that some of our partners work primarily on weekends and provide contact information to allow you to call the appropriate loan officers after hours as your client's needs dictate. We do not require any loan officer to work on Sundays but provide an "on-call" volunteer for Sunday calls. Communications: We use every means available to set the expectations with the borrower up front, explain the loan structure to you, our partner, and keep all parties up to date as we progress to the loan closing.
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